Upgrade Your Patients Experience
Refer new providers to AC Health and unlock plan upgrades.
Share Your Experience With AC Health
When you refer a qualifying provider*, your current App Channel plan automatically receives free upgrades for the following month.
Your Referral Receives a Free Trial
Your referral will receive a demo and a free trial month at the Professional Plan level, for as many patients or clients as they want to on board.
You Unlock Exclusive Upgrades
Receive free months, video swag, and training reimbursements. And these upgrades are stackable within the calendar month!
3 Ways to Refer New Providers to AC Health
A referred provider can tell us who referred them — qualifying for their free calendar month of Professional plan use and potentially qualifying for referral provider upgrades — in three easy ways.
1. Giving us your name either during the initial sign-up or during their live demo training.
2. Telling us your channel code — it doubles as your unique referral code!
3. Using your unique referral link that was sent to you. (If you lose it, just let us know, we’ll send you a new one!)
How You Benefit
Free Plan Upgrades for Every Qualifying Provider
When you refer a qualifying provider, your current App Channel plan automatically receives free upgrades for the following month.
- Starting Out plans upgrade to Starting Out+: Your patients or clients can access their Care Plans through the online portal, as well as the mobile app.
- Basic plans upgrade to Basic+: All discharged patients and clients can access their Care Plans through the app, and you can print Care Plans for paper files or handouts.
- Professional plans upgrade to Professional+: You can now access the Shareable Clinic Library feature! What one provider at your practice creates, all can use!
Stackable Plan Upgrades to Get Even More Advanced Features
Plus, these upgrades are stackable within the calendar month!
That means if you refer 2+ providers who qualify in the same month, then you get the features of the next 2+ tiers for the following month.
“Top Out” With Bonus Months of AC Health!
Best of all, if a provider “tops out” — that is, they already receive the features of the Professional+ or Unlimited tier and refer another qualifying provider — then they will get the next calendar month’s use free!
How Your Referral Benefits
Free Professional Plan Access for Their First Month
Any new provider to the AC Health community who tells us who referred them will get their first calendar month on the app completely free at the Professional plan level for as many patients or clients as they want to onboard, with features including:
- Free mobile App for all patients and providers
- Free custom Channel for their practice
- Unlimited Library Content
- Unlimited Archives for Patient or Client Records and Care Plans
- Unlimited HIPAA-compliant Video, Chat, and Image Messages
- Website Portal Access for all Patients or Clients to view their Care Plans
- Forever Access to Care Plans for all Discharged Patients or Clients
- Printable Care Plans
At the end of their first calendar month, the provider will get a notice of their available plan options that may best fit their practice’s needs, based on their trial usage.
Earn AC Health Plan Features Through Their Own Referral Account
A referred provider can tell us who referred them — qualifying for their free calendar month of Professional plan use and potentially qualifying for referral provider upgrades — in three easy ways.
- Telling us their referring provider’s name, either during the initial sign-up or during their live demo training.
- Giving us their referring provider’s Channel code — it doubles as a unique referral code!
- Using their referring provider’s unique referral link to request a channel. (If you lose it, just let us know. We’ll send you a new one!)
Referral Program FAQ’s
Only providers who tell us who referred them — either by name or by Channel code — will receive the Professional plan as part of their first calendar month using AC Health. All others will receive the Basic plan level — without patient website access or other upgraded features — by default after their initial demo.
Qualification is subject to manual review of the AC Health team, who makes the final decision as to whether a new provider qualifies for the referral program.
Another provider from your same clinic does NOT count as a qualified provider for our referral program. However, if you have more than two therapists, then it may make sense to check out our reduced Clinic Pricing!
The AC Health team gets a notice whenever a new provider’s Channel may meet the threshold to become a qualified referral. We then manually look at the backend of the provider’s Channel to double-check patient activity to sign off on qualification.
Each referral is subject to this manual inspection, during which we use our best judgement to make a final decision regarding qualification status.
When the qualification is confirmed, a notice is sent to the provider who made the referral to congratulate them on their upgraded membership!
If the AC Health team determines that a provider does not meet the qualification criteria, then no action is taken.
By “calendar month,” we mean the dates on the calendar — from the first of the month to the last day. This is because we plan to bill on the first of every month for the previous month’s use, prorating any new plans that begin partway through a given month.
So, a referred provider’s account has to qualify within the previous calendar month in order for the referring provider to receive the benefit for the next calendar month.
And, that means we offer any referred provider their first calendar month with free service, switching them over to the normal monthly billing cycle as of the first of the next month.
Conversely, we know that people can sign up for referrals at any time. In order to offer our providers the best chance at qualifying, we will qualify referrals up to 30 days after their App goes live in the Channel.
(A provider’s Channel is generally live within 24 hours of their initial request, and they are notified by email of their new Channel and the requirement for a demo before use.)
When a provider fills out the form or emails us to ask for a Channel for their practice, we generally create their Channel within 24 hours.
At that time, we send them an email notifying them of their new, free Channel in AC Health, as well as the requirement to learn how to use their Channel in a free, 30-minute live demo before they can onboard patients.
Once we send that email, a referred provider’s initial 30 day period begins.
Again, in order to qualify as a referral, a referred provider must:
- Tell us who referred them,
- Complete the live demo, and
- Onboard at least three active patients within the first 30 days of their Channel being live on the AC Health app.
Easily! There are three ways in which a referred provider can let us know who referred them. They can:
- Tell us the name of their referring provider either at sign-up or during their initial demo;
- Give us the Channel code of their referring provider, as that doubles as your unique referral code; or
- Use your unique referral link to request their practice Channel. Using this link automatically connects your account to theirs as their referral!
(If you’ve misplaced your unique referral link, you can request a new one anytime!)
Luckily, referred providers can let us know who referred them in three ways, one of which is to just tell us the name of the provider who referred them either during the initial sign up or during their live demo.
However, if you want to make doubly sure that you receive credit for a referral, then make sure that you either:
- Tell them to use your Channel code as their referral code, which you can find in your AC Health Channel settings; or
- Use your unique referral link when requesting their practice Channel. Using this link automatically connects your account to theirs as their referral!
If you’ve misplaced your unique referral link, you can request a new one anytime!
Not necessarily, though that will often be the case, since a Channel with two or more active patients or clients will qualify for the Starting Out plan at $5 per month.
A qualified referred provider just needs to complete a demo with our founder, Susannah Bailin.
For example, if a referred provider takes the demo, tries it out with some patients, then decides the App isn’t for them, they can opt to downgrade their Channel to a “Free Forever” plan — that is, only letting one active patient access their Care Plan through AC Health — and not be charged.
The referring provider will still receive credit for the referral!
Great question!
Typically, the benefits will stack onto the base-paid plan for the next calendar month, just like our month-to-month providers.
However, if the referrals “top out” to qualify for a free month, then their current annual plan “extends” by one calendar month to account for the referral credit.
For example, let’s say a therapist pays for a year of the Unlimited plan in January, and they refer a provider in February. The referred provider then qualifies for the referral program in March. (Yay!)
In this case, the renewal date of the annual Unlimited plan shifts to February — rather than January — of the renewal year.
The annual plan’s renewal date will continue shifting one calendar month for each qualified provider the therapist refers during their prepaid plan year.
This system applies to all annual plan holders, regardless of tier, if they recommend enough providers who qualify in the same calendar month to reach the free month.
- For Starting Out annual plan holders, this means referring 4+ providers who qualify in the same calendar month. (3 plan upgrades + 1 extra for free month credit)
- For Basic annual plan holders, this means referring 3+ providers who qualify in the same calendar month. (2 plan upgrades + 1 extra for free month credit)
- For Professional annual plan holders, this means referring 2+ providers who qualify in the same calendar month. (1 plan upgrade + 1 extra for free month credit)
- For Unlimited annual plan holders, this means referring just 1 provider who qualifies in a calendar month!
Referral Program FAQ’s
Only providers who tell us who referred them — either by name or by Channel code — will receive the Professional plan as part of their first calendar month using AC Health. All others will receive the Basic plan level — without patient website access or other upgraded features — by default after their initial demo.
Qualification is subject to manual review of the AC Health team, who makes the final decision as to whether a new provider qualifies for the referral program.
Another provider from your same clinic does NOT count as a qualified provider for our referral program. However, if you have more than two therapists, then it may make sense to check out our reduced Clinic Pricing!
The AC Health team gets a notice whenever a new provider’s Channel may meet the threshold to become a qualified referral. We then manually look at the backend of the provider’s Channel to double-check patient activity to sign off on qualification.
Each referral is subject to this manual inspection, during which we use our best judgement to make a final decision regarding qualification status.
When the qualification is confirmed, a notice is sent to the provider who made the referral to congratulate them on their upgraded membership!
If the AC Health team determines that a provider does not meet the qualification criteria, then no action is taken.
By “calendar month,” we mean the dates on the calendar — from the first of the month to the last day. This is because we plan to bill on the first of every month for the previous month’s use, prorating any new plans that begin partway through a given month.
So, a referred provider’s account has to qualify within the previous calendar month in order for the referring provider to receive the benefit for the next calendar month.
And, that means we offer any referred provider their first calendar month with free service, switching them over to the normal monthly billing cycle as of the first of the next month.
Conversely, we know that people can sign up for referrals at any time. In order to offer our providers the best chance at qualifying, we will qualify referrals up to 30 days after their App goes live in the Channel.
(A provider’s Channel is generally live within 24 hours of their initial request, and they are notified by email of their new Channel and the requirement for a demo before use.)
When a provider fills out the form or emails us to ask for a Channel for their practice, we generally create their Channel within 24 hours.
At that time, we send them an email notifying them of their new, free Channel in AC Health, as well as the requirement to learn how to use their Channel in a free, 30-minute live demo before they can onboard patients.
Once we send that email, a referred provider’s initial 30 day period begins.
Again, in order to qualify as a referral, a referred provider must:
- Tell us who referred them,
- Complete the live demo, and
- Onboard at least three active patients within the first 30 days of their Channel being live on the AC Health app.
Easily! There are three ways in which a referred provider can let us know who referred them. They can:
- Tell us the name of their referring provider either at sign-up or during their initial demo;
- Give us the Channel code of their referring provider, as that doubles as your unique referral code; or
- Use your unique referral link to request their practice Channel. Using this link automatically connects your account to theirs as their referral!
(If you’ve misplaced your unique referral link, you can request a new one anytime!)
Luckily, referred providers can let us know who referred them in three ways, one of which is to just tell us the name of the provider who referred them either during the initial sign up or during their live demo.
However, if you want to make doubly sure that you receive credit for a referral, then make sure that you either:
- Tell them to use your Channel code as their referral code, which you can find in your AC Health Channel settings; or
- Use your unique referral link when requesting their practice Channel. Using this link automatically connects your account to theirs as their referral!
If you’ve misplaced your unique referral link, you can request a new one anytime!
Not necessarily, though that will often be the case, since a Channel with two or more active patients or clients will qualify for the Starting Out plan at $5 per month.
A qualified referred provider just needs to complete a demo with our founder, Susannah Bailin.
For example, if a referred provider takes the demo, tries it out with some patients, then decides the App isn’t for them, they can opt to downgrade their Channel to a “Free Forever” plan — that is, only letting one active patient access their Care Plan through AC Health — and not be charged.
The referring provider will still receive credit for the referral!
Great question!
Typically, the benefits will stack onto the base-paid plan for the next calendar month, just like our month-to-month providers.
However, if the referrals “top out” to qualify for a free month, then their current annual plan “extends” by one calendar month to account for the referral credit.
For example, let’s say a therapist pays for a year of the Unlimited plan in January, and they refer a provider in February. The referred provider then qualifies for the referral program in March. (Yay!)
In this case, the renewal date of the annual Unlimited plan shifts to February — rather than January — of the renewal year.
The annual plan’s renewal date will continue shifting one calendar month for each qualified provider the therapist refers during their prepaid plan year.
This system applies to all annual plan holders, regardless of tier, if they recommend enough providers who qualify in the same calendar month to reach the free month.
- For Starting Out annual plan holders, this means referring 4+ providers who qualify in the same calendar month. (3 plan upgrades + 1 extra for free month credit)
- For Basic annual plan holders, this means referring 3+ providers who qualify in the same calendar month. (2 plan upgrades + 1 extra for free month credit)
- For Professional annual plan holders, this means referring 2+ providers who qualify in the same calendar month. (1 plan upgrade + 1 extra for free month credit)
- For Unlimited annual plan holders, this means referring just 1 provider who qualifies in a calendar month!
