This Privacy Policy (“Privacy Policy”) governs your access to and use of AC Health, a mobile application (the “App”), and (the “Website”), and (the “Portal”), including any content, functionality and services offered on or through any of our other products or services (collectively referred to as the “Services”), which are owned and operated by AdviceCoach LLC, a Delaware limited liability company (“AC Health”,“AdviceCoach”, “We”, “we”, “Us”or “us”).

We respect the privacy of our users and are committed to protecting it through our compliance with this Privacy Policy.  This Privacy Policy describes the types of information we may collect from you or that you may provide when you access or use the Services  and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Privacy Policy applies to information we collect (i) on or through your use of the Services; (ii) in e-mail and other electronic messages between you and AC Health; and (iii) through any mobile and desktop applications that you use in connection with the Services.

This Privacy Policy does not apply to information you provide to or is collected by any third party whether through or in connection with your use of the Services or otherwise, including through any third party application or content (including advertising) that may link to or be accessible from or on the Services.  You agree and acknowledge that AC Health has no duty or  responsibility to maintain and safeguard any information you may provide to, or is collected by, any third party whether through or in connection with your use of the Services or otherwise.

This Privacy Policy is incorporated by reference into our Terms of Service, found at

The Services are offered and available to users who are 18 years of age and older.  By using the Services, you represent and warrant (i) that you are 18 years of age or older and are otherwise capable of forming a legally binding contract with AC Health and (ii) that your use of the Services is consistent with our Terms of Service, our Privacy Policy, and all applicable law. If you do not meet these requirements, you must not access or use the Services. The Services are not intended for anyone under 18 years of age, and we do not knowingly collect personal information from anyone under 18 years of age.  If you are under 18, you are not permitted to provide any information to or on the Services (including any information about yourself, such as your name or e-mail address). If we learn that we have collected or received personal information from anyone under 18 years of age, we will delete that information.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not access or use the Services. By accessing or using the Services, you agree to this Privacy Policy.

This Privacy Policy may change from time to time (see “Changes to Our Privacy Policy” below). Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

Collection of Information

Information We Collect About You

 We collect several types of information from and about users of the Services, some of which is personally identifiable and some of which is non-identifying or aggregated, including:

  • information by which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline, and credit card or PayPal payment information and related billing information (“personal information”);
  • information that is about you but individually does not identify you; and/or
  • information about your Internet connection, the equipment you use to access the Services, and usage details.

We collect this information (i) directly from you when you provide it to us, (ii) automatically as you use the Services (which information may include usage details, Internet Protocol (IP) addresses and information collected through cookies, web beacons, and other tracking technologies), and (iii) from third parties such as our business partners.

Information You Provide to Us

The information we collect on or through the the Website, App, or otherwise through your use of the Services may include (i) information that you provide about yourself or others by using our Services, including information provided at the time of registering to use our Services, such as your e-mail address, name,username, and profile picture); (ii) anything that you post on the Website and/or App using our Services; (iii) video and audio content supplied by you via the App or Portal; (iv) records and copies of your correspondence if you contact us; (v) your responses to surveys that we might ask you to complete for research purposes; and (vi) details of any transactions that you carry out through the Services.

You also may provide information to be published or displayed on public areas of the Services, or transmitted to other users of the Services or third parties, including questions and answers and chat messages (collectively, “User Data”). User Data is posted on and transmitted to others at your own risk. 

Although we limit access to certain information, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Services. Therefore, we cannot and do not guarantee that User Data will not be viewed by unauthorized persons. You should not submit or upload personal information or any other information about yourself or others that you are not comfortable disclosing to the general public. This information will be viewable by other members of the AC Health community, may be searchable on indexing websites such as Google and may be disclosed to third parties under certain circumstances as provided herein.

Information Collected Through Data Tracking Technologies

As you use the Services, we may use automatic data collection technologies to collect (i) certain information about your devices, browsing actions and patterns, including details of your use of the Services, such as traffic data, location data, logs, other communication data, and notifications and reminders that you have entered into the App related to an advice book; and (ii) information about your devices and internet connection (including your IP address, operating system and browser type).

The technologies we use for this automatic data collection may include, but are not limited to:

Cookies and other similar technologies. 

We may place cookies on your device to collect anonymous data related to your use of the Services. In general, a cookie is a small file placed on your device that can be used to help recognize your browser across different web pages, websites, and browsing sessions. We may use cookies to provide certain features of the Services. It may be possible to refuse to accept cookies by activating the appropriate setting on your device. However, if you select this setting you may be unable to access certain features of the Services. We may also use other technologies to tailor the Services to you, such as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit AC Health, for example, to track how visitors interact with the Services and for other statistics related to the Services (such as recording the popularity of certain content and verifying system and server integrity).

Log Information  

We may automatically collect and store certain information in our server logs when you use the Services, including details about how you used the Services, IP address, and information specific to your device (such as system activity, hardware settings, browser type, and browser language).

Optional Data Collection

We respect your rights to privacy and allow you to opt out of all non-essential tracking. When the apt is installed you will be asked if you would like to allow the app to track your activity. By opting out of non-essential tracking  AC Health will not collect the information noted below:

Device Identifiers  

We may collect information about your device, such as your operating system, hardware version, device settings, file and software names and types, mobile network information, and device identifiers. This helps us measure how the Services are performing and improve the Services for you on your particular device.

Location-Based Data  

We may collect and process information about your geographic location (for example, through GPS signals) when you use the Services. We will not store or track your device location on an ongoing basis or without your permission. We do not share precise geolocation data with third parties, other than our service providers as necessary to provide the Services.

Analytics Data  

We may also collect analytics data, or use third party analytics tools, to help us measure traffic and usage trends for the Services. These third party analytics do not collect direct personal information about any user.

Video and Audio Data.  

We  may also collect video and audio data with your permission to support application functionality. It is possible to upload video and audio content via video messages and custom instructions associated with the Services within the App. This data is never collected without your consent.

Why We Collect Information

The information we collect may help us improve the Services and deliver a better and more personalized experience, including by (i) enabling us to estimate our user size and usage patterns; (ii) storing information about your preferences, allowing us to customize our Services according to your individual interests; (iii) connecting you with other users who are willing to chat about issues in which you have expressed an interest; (iv) recognizing you when you use the Services; (v) contacting you regarding the Services, and (vi) providing usage information and analytics to to you and your provider. .

Third Party Collection of Information

Some content or applications, including advertisements, on the Services may be served by third parties, including advertisers, ad networks and servers, content and application providers, and your mobile device manufacturer and mobile device service provider. These third parties may use tracking technologies to collect information about you when you use the Services. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

AC Health does not control these third parties’ tracking technologies or how they may be used and bears no responsibility whatsoever for any third party collection or use of the information.If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Stripe, MixPanel, Auth0, and Amazon Web Services (AWS)

Payment transactions made through our App are processed by Stripe, a service offered by Stripe, Inc., and your payments are processed by Stripe in accordance with Stripe’s terms, conditions and privacy policy, as the same are available on Stripe, Inc.’s website, By using the Services, you agree to be bound by Stripe Inc.’s terms, conditions and privacy policy.

In addition, we use Amazon Web Services and Auth0 to store your information. These providers have their own terms, conditions and privacy policies, and the same are available on their websites.  Additional information is available at and

In addition, we use MixPanel for application usage analytics and MixPanel maintains it own terms, conditions and privacy policies. Additional information is available at

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, to:

  • Provide you with the Services, and any other information, products or services that you request from us.
  • Present our Website, App, Portal, and their contents to you.
  • Fulfill any other purpose for which you provide information.
  • Give you notices about your account.
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including, as applicable, for billing and collection.
  • Notify you when updates to the Services are available, and about changes to any products or services we offer or provide though our Services.
  • Contact you about our own and third parties’ goods and services that may be of interest to you.
  • Enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Additionally, we may use information that we collect about you or that you provide to us in any other manners as  we may describe at the time you  provide the information or for any other purposes with your consent.

Following termination or deactivation of an account, we may retain information and content for backup, archival, audit or other business purposes without limitation, or otherwise in accordance with applicable laws. We may maintain anonymized, de-identified or aggregated data, including usage data, for analytics purposes. If you have any questions about data retention or deletion, please e-mail

Disclosure of Your Information

We may disclose anonymized, de-identified or aggregated information about our users, and information that does not identify any individual, without restriction or limitation.

We may disclose personal information that we collect or you provide:

  • To our subsidiaries and affiliates.
  • To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us is among the assets transferred.
  • To third parties to market their products or services to you if you have consented to or not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.
  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Service, found at, and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of AC Health, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We may also share aggregated, non-personally identifiable information publicly, including with users, partners or the press in order to, for example, demonstrate how our Services are used, evaluate industry trends, or to create our marketing materials. Any aggregated information shared this way will not contain any personal information.

Your Choices About Our Use and Disclosure of Your Information

This section describes mechanisms for you to control certain uses and disclosures of your information.

Tracking Technologies 

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies or block the use of other tracking technologies, some parts of the Services may then become inaccessible or not function properly.

Location Information  

You can choose whether or not to allow the Website or App to collect and use real-time information about your device’s location through the device’s privacy settings. If you block the use of location information, some parts of the Website or App may then be inaccessible or not function properly.

Accessing and Correcting Your Information

You may review and update your account information by logging into your account and visiting your account profile or settings page. You may also send us an e-mail at to request access to, correct or delete any personal information that you have provided to us.  We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete User Data from the Services, copies of the User Data may remain viewable in cached and archived pages, or might have been copied or stored by other users of the Services.  Proper access and use of information provided on the Services, including User Data, is governed by our Terms of Service.

Your California Privacy Rights

California Civil Code Section 1798.83 permits users of the Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to

Understanding Your Preferences

We recognize that not everyone wants to receive communications at their personal contact information. We offer you the option to choose how we can reach you outside of your home by allowing you to control the email address registered with our Service.

Managing Your Contact Preferences

You can manage your contact preferences within the My Profile section of the platform. 

Your Right to Withdraw Consent

You have the right to withdraw your consent to our collection, use, and disclosure of your personal information at any time. You can exercise this right by:

  • Contacting Us: You can send us a written request to withdraw your consent at DPO – AC Health, 3109 Marshall Blvd., Sullivan’s Island, SC 29482. Please include your name, email address, the specific information you want to withdraw consent for, and how you would like to be contacted.
  • Opting out of marketing communications: You can unsubscribe from our marketing emails, SMS messages, or push notifications at any time by following the instructions provided in the marketing communication.

Consequences of Withdrawing Consent

If you withdraw your consent, we will stop collecting, using, and disclosing your personal information for the purposes you have withdrawn consent for. However, there may be some limitations to your right to withdraw consent, such as:

  • Fulfilling legal obligations: We may still be required to retain and disclose your personal information to comply with legal obligations, such as tax laws or court orders.
  • Completing transactions: We may need to continue to process your personal information to complete transactions that you have already initiated, such as fulfilling an order or resolving a customer service issue.

How We Will Respond to Your Request

We will respond to your request to withdraw consent within a reasonable timeframe, typically within 60 business days. We will confirm your request in writing and let you know of any limitations on your right to withdraw consent.

The Retention of Your Information

We will retain and use your information to the extent and for a period permitted under applicable law, including as necessary to comply with our legal obligations, resolve disputes, enforce our legal agreements and policies, and protect our property.

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of the Services  or We are legally obligated to retain this data for longer time periods.

Data Security

We have implemented measures  in line with HIPAA and ISO standards designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.  All secure servers sit behind application firewalls.  Any information that you provide to us through your use of the Services will be encrypted in transit and at rest using industry-standard technology.

The safety and security of your information also depends on you.  Where we have given you (or where you have chosen) a password for access to the Services, you are solely responsible for keeping this password confidential.  We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure.  Although we do our best to protect your personal information and we take reasonable steps to ensure that our Website, App and Portal are secure, we cannot guarantee the security of your personal information transmitted through the Services.  Any transmission of personal information is at your own risk.  We are not responsible for the circumvention of any privacy settings or security measures that we provide.

Protected Health Information

Some of the data you or your provider provide AC Health is classified as Protected Health Information (PHI). Additional information on how we handle PHI data can be found in our HIPAA Notice of Privacy Practices. More information can be found at

Data Retention Periods

We retain different types of data for varying periods based on a combination of factors, including legal requirements, operational needs, and user preferences. Here’s a general overview and the data retention periods may vary from those presented below:

  • Account Information: 6 years for recordkeeping, billing, and potential legal or compliance issues.
  • Usage Data: 1 year for product improvement, anomaly detection, and troubleshooting.
  • Content Data: As specified by user settings or service agreements. Users control their own content retention.
  • Log Data: 3 months for security and troubleshooting purposes.

Secure Deletion Methods

We utilize industry-standard data deletion methods to ensure complete and irreversible data destruction. This includes:

  • Overwriting: Replacing existing data with random characters, making it impossible to recover the original information.
  • Cryptographic erasure: Using secure algorithms to scramble data beyond recognition.
  • Physical destruction: For specific types of data storage, physical destruction of devices or media may be necessary.

Data Security Risks

Risks of using an online platform are listed below. By using our service you are agreeing to these and similar risks and will not hold AC Health liable for them.

  • Data breaches: Unauthorized access, use, disclosure, or alteration of your data could occur through hacking, malware, or human error. We implement security measures like encryption, access controls, and intrusion detection to minimize this risk.
  • Third-party vulnerabilities: We rely on third-party vendors for certain services, such as cloud storage or data analytics. These vendors may experience their own security breaches that could impact your data. We vet our vendors and have contractual agreements in place to ensure their data security practices meet our standards.
  • System failures: Technical issues or errors could lead to data loss or corruption. We maintain regular backups and disaster recovery plans to ensure data availability and minimize potential disruption.

Children’s Privacy

You should be aware that this Site is not intended for, or designed to attract, individuals under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with personal information, please contact Us.

Your Rights over Your Personal Information

You may have certain rights regarding Your personal information, subject to local law, or HIPAA. These may include the right to:

  • access Your personal information;
  • rectify the information We hold about You;
  • erase Your personal information;
  • restrict Our use of Your personal information;
  • object to Our use of Your personal information;
  • receive Your personal information in a usable electronic format and transmit it to a third party (right to data portability); and
  • lodge a complaint with Your local data protection authority if one exists in Your country.

We encourage You to contact Us to update or correct Your personal information if it changes or if the information We hold about You is inaccurate. Please note that We will likely require additional information from You in order to honor Your requests. All requests will be handled within t60 business days.

You may request that Your personal information be deleted, You may continue to receive materials for a short period while We are updating Our lists. Your records will then be permanently deleted from Our systems.

However, to the extent permitted by applicable law, we reserve the right to charge a fee or decline requests that are unreasonable or excessive, where providing the information would be prohibited by law or could adversely affect the privacy or other rights of another person, or where we are unable to authenticate you as the person to whom the information relates.

Changes to Our Privacy Policy

Any changes we make to our Privacy Policy will be posted on this page.  If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website, App, Portal, or  by any other reasonable means.  The date the Privacy Policy was last modified is identified at the top of the page.  You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website, App or Portal and this Privacy Policy to check for any changes.

How to Contact Us

AC Health is based in the United States and is the entity responsible for information that it collects and processes. If You have any questions or concerns regarding the way in which Your information is used, please contact Us via mail at:

DPO – AC Health
3109 Marshall Blvd.
Sullivan’s Island, SC 29482

Our Data Protection Officer can also be contacted through email at

This Privacy Statement was last updated December 19, 2023.