All physical therapists want to provide their patients with the best experience throughout the treatment process. Doing so not only enables you to keep hold of patients and retain them, but also drive revenue going forward. The question is, what can you do in practical terms to improve the experience your patients have? Read on to find out.
Use New Technology to Connect with Patients Better
There are all sorts of ways in which technology can be harnessed by physical therapists in order to improve the patient experience. Simple things like checking into appointments via a computer screen make a difference because they reduce wasted time and make the process simpler for patients.
However, that’s just one example among many. You can also take steps to make it easier for patients to have access to their data whenever they need to access it. You can very easily improve your approach to communication by using technology better.
Improve Retention by Using an App
As a physical therapist, you’ll want to retain patients as effectively as you can. These days, a large part of retention is about using technology, such as apps, to make it easier. In particular, the AC Health app is one that lots of physical therapists use in order to improve the patient experience.
It enables you to create customized home exercise easily and provide patients with content, such as videos, that help them understand their assignment better. It can also act as a platform to fill cancellations or no-shows by sending a push notification to all patients when an appointment opens up.
Use Proactive Outreach and Education
Proactive outreach and education are both great for patients and physical therapists. It allows you to provide patients with information that’s helpful and important to them. It’s a way of ensuring that they can look after their health and wellbeing in-between appointments.
People can manage their health better if they have access to trustworthy guidance and information. You can provide them with that and offer them more from the patient perspective. This can make a huge difference to the lives of many of your patients.
Allow Patients to Prepare in Advance
Having a strong online patient organizer in place makes life easier for patients and physical therapists alike. You might have forms or questionnaires that you ask patients to fill out when they arrive at your practice, but why wait until then?
With an online patient organizer, you can have them fill out that information online at home. This means that they don’t have to sit around in the waiting room filling out forms because they can do it in their own time at home and that’s what most people prefer.
Improving the patient experience will drive revenue, so everyone wins. It’s a top priority for healthcare providers right now because of the benefits to every person involved. If you think your physical therapy facility could benefit from an app like AC Health, sign up for a free account and see how it benefits you.