HEP Software Pricing Per Therapist: 2026 Cost Guide

TL;DR

HEP software pricing per therapist ranges from $0 to $125+ per month depending on the platform and pricing model. AC Health starts free for up to 5 active patients and tops out at $45/month for unlimited patients. HEP2Go costs $0 to $7/month but lacks RTM and HIPAA messaging. MedBridge runs $149 to $299 per seat annually. WebPT and PT Everywhere exceed $99/month per provider with significant add on costs. The cheapest option often costs the most in missed RTM revenue, which can reach $1,800/month for a single therapist with just 20 qualifying patients.

Why HEP Software Pricing Per Therapist Is So Confusing

HEP software vendors price their products in fundamentally different ways, and that makes comparison shopping frustrating. Some charge per provider seat. Others charge based on active patient count. A few lock you into annual contracts paid upfront, while others bill monthly. Then there are the hidden costs: setup fees, training charges, per episode RTM surcharges, and add on modules that turn a reasonable base price into something much larger.

The pricing model matters more than the sticker price. A solo physical therapist managing 50 active patients will pay $45/month on a per patient count platform like AC Health, but could pay $99 to $125/month on per provider platforms like WebPT or PT Everywhere. For a 5 therapist clinic, that gap widens to thousands of dollars annually.

Compare AC Health’s pricing tiers to see how per patient count pricing works in practice.

Before comparing individual platforms, understand the four pricing models you’ll encounter:

• Per provider/seat: You pay for each clinician who uses the software (Physitrack, WebPT, PT Everywhere)
• Per patient count: Your cost scales with how many active patients you have, not how many therapists use it (AC Health)
• Flat annual: One lump sum per year per seat, no monthly option (MedBridge)
• Per episode surcharge: Base subscription plus an extra fee each time you use certain features like RTM (MedBridge charges $10/episode)

Common hidden costs to watch for include setup fees ($500 to $2,000 at some vendors), training fees ($150 to $300/hour), add on modules for telehealth or advanced billing, and annual lock in requirements that prevent month to month flexibility.

How Contract Length and Billing Cycles Affect Your Real Cost

One detail that often gets overlooked in HEP software pricing is the billing cycle itself. Annual contracts paid upfront can look cheaper on a per month basis, but they carry real risk. If the platform doesn’t fit your workflow or your patient volume drops, you’re stuck paying for software you’re not using.

MedBridge, for example, requires full annual payment at sign up. For a solo practice, that means committing $349 to $455 before you’ve prescribed a single exercise through the platform. WebPT and PT Everywhere also lean toward annual billing. Practitioners on Reddit have noted that canceling mid contract with some of these vendors is either impossible or comes with early termination fees that negate any savings.

Month to month billing (offered by AC Health, HEP2Go, and Exercise Pro Live) gives smaller practices breathing room. You can scale up during busy seasons and scale down if your caseload shrinks. For cash flow constrained clinics, this flexibility matters more than saving a few dollars per month on an annual rate.

A useful rule of thumb: if you haven’t used a platform for at least 60 days on a trial or free tier, don’t commit to an annual contract. The free plans from AC Health (5 patients, no expiration) and HEP2Go (limited features) let you test the workflow before spending anything.

At a Glance HEP Software Pricing Comparison Table

All pricing reflects publicly available data as of mid 2026. Verify directly with vendors before purchasing.

Platform	Starting Price/Mo	Pricing Model	Free Tier?	RTM Support	HIPAA Messaging	Best For
AC Health	$0 to $45	Per patient count	Yes (5 patients)	Yes (automated)	Yes	Solo/small clinics wanting custom video HEPs
HEP2Go	$0 to $7	Per provider	Yes (limited features)	No	No	Budget first practices needing basic handouts
MedBridge	~$12 to $38/mo (billed annually)	Per seat/year	No	Yes ($10/episode)	Limited	Clinics wanting CEUs bundled with HEP
Physitrack	~$22	Per practitioner	14 day trial	Coming soon	Available	Large exercise library + outcome tracking
Exercise Pro Live	~$8 to $17	Per user	2 week trial	Yes (included)	Basic	Simple, affordable HEP with video library
WebPT	$99+	Per provider	No	Contact sales	Add on	Existing WebPT EMR users
PT Everywhere	~$125	Per provider	No	Not standalone	Built in	All in one EMR with basic HEP
Keet/Limber (Net Health)	Contact sales	Custom	Previously free	Yes	Yes	Mid to large orgs focused on MIPS/QCDR

Now let’s break down each platform in detail.

Platform by Platform HEP Software Pricing Breakdown

1. AC Health

Best for: Solo practitioners and small clinics who want personalized video HEPs, RTM automation, and HIPAA compliant messaging at a low entry price.

Pricing tiers:

Plan	Monthly Cost	Active Patients	Key Additions
Free	$0	Up to 5	Full features, no expiration
Basic	$14	6 to 15	Custom video HEPs
Professional	$29	16 to 30	+ Printable care plans
Unlimited	$45	31+	+ RTM automation
Clinic	$60	2+ locations	+ 3 channels, shareable clinic libraries
White label	$400 setup + $150/mo	Single user/login	Clinic branded app on iOS, Android, and web

AC Health’s pricing model is based on active patient count, not per provider seats. A 3 therapist clinic sharing one account pays the same as a solo PT with the same patient volume. That’s a significant cost advantage for growing practices.

Key features:

• One tap custom video creation during visits (patients see their own clinician’s demonstrations, not stock footage)
• HIPAA compliant in app messaging with unlimited video, photo, and text
• Automated RTM reporting with code state visual cues and one click CMS 1500 report generation
• Behavior change nudges and personalized reminders to boost adherence
• Knowledge Tracks for post discharge engagement and subscription based patient education

RTM revenue potential: AC Health’s RTM automation supports CPT codes 98975, 98977, 98980, and 98981 with no per episode surcharge. According to AC Health’s published examples, a therapist doing 13 evaluations per week could generate approximately $897/month in additional RTM revenue. That more than covers the $45/month Unlimited plan.

Limitations:

• No built in CEU library (AC Health focuses on clinical HEP delivery, not continuing education)
• Provider created content model means you build your own library over time, though the platform’s one tap capture makes this fast
• Smaller vendor compared to large incumbents like WebPT or MedBridge

User sentiment: AC Health holds a 4.9 out of 5 rating on Capterra across 10 reviews, with practitioners praising the in visit video capture workflow and responsive support team. You can see how real clinics use it in their published case studies.

The white label option ($400 setup plus $150/month) is worth noting for clinics that want a fully branded app with their own logo, colors, and domain. No other HEP platform on this list offers a comparable white label product at this price point.

2. HEP2Go

Best for: Students, pro bono work, and zero budget clinics that only need basic printable exercise handouts.

Pricing tiers:

• Free: Basic access to 2,000+ exercise library
• Pro: ~$7/month for a single user
• Group plans: $7/month for the first employee, $5/month each for employees 2 through 20, $3/month each for employee 21 and above

At scale, HEP2Go is extremely cheap. A 10 therapist clinic would pay roughly $52/month total. But that low price comes with real trade offs.

Key features:

• Library of over 2,000 exercises with illustrations and descriptions
• Printable exercise handouts
• Basic exercise program builder

Limitations:

• No RTM capability whatsoever, meaning you leave significant revenue on the table
• No HIPAA compliant messaging
• No patient adherence tracking
• No custom video capture (library based illustrations only)
• Practitioners on Reddit have reported frustrations with outages and the need to re issue programs when making edits

For practices where cost is the only consideration and you don’t need RTM billing, adherence tracking, or secure messaging, HEP2Go works. But the moment you want to track patient progress remotely or bill RTM codes, you’ll need a different platform. See the detailed AC Health vs. HEP2Go comparison for a feature by feature breakdown.

3. MedBridge

Best for: Clinics that want unlimited CEUs bundled with HEP tools and are willing to pay annually upfront.

Pricing tiers:

• Individual Premium (includes HEP builder + patient app): $349/year with promo code, $455/year at retail price
• HEP Essentials group plan: $149/seat/year (~$12.42/month equivalent)
• PRO all in one group plan: $299/seat/year (~$24.92/month equivalent)
• RTM: $10 per episode, charged on top of subscription

MedBridge requires annual payment in full at sign up. There is no monthly billing option. For a cash flow constrained solo practice, committing $349 to $455 upfront is a real consideration.

Key features:

• Massive pre built exercise video library
• Unlimited CEU courses for PTs, OTs, and nurses
• Patient mobile app for HEP delivery
• Pathways feature for guided clinical programs
• RTM support (with per episode fee)

Limitations:

• The $10/episode RTM surcharge adds up quickly. If you have 20 RTM patients in a month, that’s an extra $200 on top of your subscription.
• Library based HEPs only. There is no custom video capture, so patients see generic demonstrations rather than their own clinician’s specific cues.
• Annual lock in with no monthly flexibility
• HEP functionality is secondary to the CEU platform. Clinics that primarily need HEP tools may find the bundled CEU content unnecessary overhead.

User perspective: MedBridge is widely respected for its education content. But practitioners who prioritize the HEP workflow specifically often find that dedicated HEP platforms offer more flexibility in exercise prescription and delivery. On forums, several therapists have mentioned they keep MedBridge for CEUs but use a separate tool for day to day HEP prescriptions.

4. Physitrack

Best for: Clinics wanting a large exercise library (18,000+ exercises), built in PROMs, and outcome tracking.

Pricing:

• Standard plan: $21.99/month per practitioner (USD)
• Annual billing: approximately £194.29/user/year (~$17/month equivalent in GBP markets)
• Volume discounts available starting at 100 practitioners

Physitrack’s per practitioner model means costs scale linearly with your team size. A 5 therapist clinic pays roughly $110/month.

Key features:

• 18,000+ exercise library with video demonstrations
• Patient Reported Outcome Measures (PROMs) built into the platform
• Telehealth capabilities
• Client facing app for exercise delivery

Limitations:

• RTM module was not yet live as of mid 2026, and pricing for it requires a sales conversation since rates aren’t published
• No custom video capture (library based only)
• No permanent free tier (14 day trial only)
• One Capterra reviewer noted that “the price is not the lowest as far as HEP software goes, but worth it due to all the great features”

For clinics already using Physitrack’s outcome tracking and PROMs, the HEP functionality is a natural extension. But if your primary need is personalized exercise instruction with custom video and RTM billing, the lack of those features is a significant gap.

5. Exercise Pro Live

Best for: Clinics wanting straightforward, affordable HEP delivery with no feature gating between tiers.

Pricing:

• Single user: $16.99/month (introductory offer: $99/year for the first year)
• 2 to 5 users: $12.99/user/month
• 6 to 10 users: $11.99/user/month
• All plans include all features

Exercise Pro Live’s “all features in all plans” approach is refreshing. There’s no worrying about whether adherence tracking or messaging requires an upgrade. A 5 therapist clinic would pay about $65/month.

Key features:

• Video exercise library
• All features available at every tier
• Discounted annual rates
• RTM support included (no per episode surcharge)

Limitations:

• G2 reviewers consistently note that “the interface feels a bit outdated” despite praising its ease of use and video library
• No custom video capture
• Smaller user community compared to MedBridge or Physitrack
• 2 week trial only, no permanent free tier

User perspective: On G2, users praise the simplicity and extensive library. If your clinic values a no frills tool that just works and you don’t need custom video or advanced behavior change features, Exercise Pro Live offers good value at its price point.

6. WebPT

Best for: Clinics already using WebPT’s EMR who want HEP as a bolt on module within their existing workflow.

Pricing:

• Base: $99/month per provider
• HEP is available as an add on (not included in base price)
• Potential hidden fees: setup costs ($500 to $2,000), training fees ($150 to $300/hour), advanced billing module ($30 to $60/provider/month), telehealth module (additional)

WebPT is an EMR first and an HEP tool second. The $99/month starting price is already the highest on this list, and it climbs from there.

Key features:

• Full EMR with scheduling, documentation, and billing
• HEP module as add on
• Large established user base
• Comprehensive practice management tools

Limitations:

• One TrustRadius reviewer called it “one of the more expensive EMR systems out there” and noted that “every positive addition will cost additional money”
• Another reviewer stated “it was very expensive and everything was ala carte, which made it more expensive”
• HEP is not a core focus, meaning the exercise prescription experience may feel secondary to the EMR functionality
• No custom video capture for HEPs

For clinics deeply embedded in the WebPT ecosystem, adding HEP avoids the friction of adopting a separate tool. But if you’re evaluating HEP software pricing per therapist on its own merits, paying $99+ per provider for a feature that’s an add on to an EMR is hard to justify when dedicated HEP platforms cost a fraction of that.

7. PT Everywhere

Best for: Clinics that want a single all in one EMR platform with scheduling, billing, telehealth, and basic HEP built in.

Pricing:

• $125/provider/month (billed annually)
• Telehealth add on: $25/month per provider

PT Everywhere bundles HEP into its broader practice management platform. A 3 therapist clinic would pay $375/month before telehealth add ons.

Key features:

• All in one EMR with scheduling, billing, and documentation
• HEP delivery built into the platform
• Client portal
• Telehealth available as add on

Limitations:

• One Capterra reviewer called the “exercise prescription not user friendly” and said “we use another program that costs a lot of money which is frustrating”
• Another reviewer expressed wanting “to see an expanded HEP program”
• RTM is not available as a standalone feature
• No custom video HEP creation
• At $125/provider/month, it’s one of the most expensive options if your primary need is HEP delivery

This pattern of all in one EMRs with bolted on HEP functionality disappointing clinicians comes up repeatedly in reviews. When the HEP feature is an afterthought to the EMR, the exercise prescription workflow suffers. Practices that prioritize the home exercise experience often end up paying for both PT Everywhere and a dedicated HEP tool, exactly the frustration that Capterra reviewer described.

8. Keet Health / Net Health Limber

Best for: Mid to large organizations focused on MIPS quality reporting, QCDR, and outcomes measurement alongside HEP and RTM.

Pricing: Not publicly listed. Contact sales.

Keet Health was acquired by Net Health and merged into the Limber platform. The combined product brings together outcomes measurement, remote therapeutic monitoring, and home exercise programs. Previously, Keet had a free tier entry point, but post acquisition pricing requires a sales conversation.

Key features:

• Outcomes measurement and quality reporting (MIPS/QCDR)
• RTM capabilities
• HEP delivery
• Integration with Net Health’s broader platform

Limitations:

• No public pricing makes comparison difficult
• Enterprise sales process may not suit solo or small practices
• Post acquisition product direction and feature set may be evolving
• The free tier that originally attracted small practices appears to be gone

For larger organizations where quality reporting and outcomes data are strategic priorities, the Net Health ecosystem makes sense. Solo practitioners and small clinics will likely find the sales process and pricing structure oriented toward enterprise buyers.

How to Calculate Your True Monthly Cost

The sticker price of HEP software is just the starting point. To compare platforms honestly, you need to account for add ons, setup fees, and the RTM revenue you’ll either capture or miss.

True monthly cost formula:

(Base price × number of therapists) + monthly add ons + (setup fee ÷ 12) − RTM revenue offset = actual monthly cost

Here’s a worked example for a 3 therapist clinic with 60 active patients and 20 RTM eligible patients:

Cost Component	AC Health (Unlimited)	MedBridge (PRO)	WebPT + HEP
Base monthly cost	$45	~$75 (3 × $299/yr ÷ 12)	$297+ (3 × $99)
RTM add on	$0	$200 (20 episodes × $10)	Contact sales
Setup fee (amortized)	$0	$0	$42 to $167/mo
HIPAA messaging	Included	Limited	Add on
Total monthly	$45	~$275	$339 to $464+
RTM revenue (20 patients × ~$90 avg)	−$1,800	−$1,800	TBD
Net cost after RTM	−$1,755 (profit)	−$1,525 (profit)	TBD

Under 2026 Medicare rules, RTM reimbursement is worth roughly $77 to $116 per patient per month. Even with just 20 qualifying patients at a blended average of about $90, that’s approximately $1,800/month in revenue. The software pays for itself almost immediately on any platform that supports RTM, but per episode surcharges and lack of automation eat into that return.

RTM payback period by platform:

• AC Health ($45/mo): Pays for itself with 1 RTM patient
• MedBridge ($75/mo + $10/episode): Pays for itself with 2 RTM patients
• Exercise Pro Live (~$51/mo for 3 users): Pays for itself with 1 RTM patient
• Physitrack (~$66/mo for 3 users): RTM not yet available

Scaling Costs: Solo Therapist vs. Multi Location Clinic

Pricing models create wildly different cost curves as your practice grows. A platform that seems affordable for a solo therapist can become punishing at scale, and vice versa.

Solo therapist with 40 active patients:

Platform	Monthly Cost
AC Health (Unlimited)	$45
HEP2Go (Pro)	$7
Physitrack	$22
Exercise Pro Live	$17
MedBridge (Individual Premium)	~$29 to $38
WebPT	$99+

5 therapist clinic with 150 active patients:

Platform	Monthly Cost
AC Health (Clinic)	$60
HEP2Go (Group)	~$27
Physitrack	~$110
Exercise Pro Live	~$65
MedBridge (PRO group)	~$125
WebPT	$495+
PT Everywhere	$625+

The per patient count model flattens out as you add therapists. AC Health’s Clinic plan at $60/month covers multiple locations, which means a 5 therapist practice across 2 locations pays the same $60 regardless of whether those therapists have overlapping caseloads. On per provider platforms, each new hire adds another seat fee whether they’re full time or part time.

This distinction matters most for practices using PTAs, therapy assistants, or students who might need access to the system. On per provider platforms, giving a PTA their own login can cost an additional $22 to $125/month. On a per patient count model, additional users don’t change the price. For clinics with multiple locations, the savings compound quickly.

HIPAA Compliance Costs You Might Not Be Counting

The price tag on HEP software doesn’t capture the cost of HIPAA violations when you’re using non compliant workarounds. A surprising number of clinics still text exercise videos to patients through iMessage or share PDFs via personal email. According to the HHS breach portal, healthcare data breaches related to email and messaging have remained consistently high, with settlements and fines regularly reaching six figures.

Platforms without built in HIPAA compliant messaging (HEP2Go, and to varying degrees Exercise Pro Live and Physitrack) push clinicians toward workarounds. You might save $20/month on software, then face exposure from sending a patient video over SMS. One clinic owner shared in a LinkedIn post that their practice spent over $15,000 responding to a single PHI complaint that originated from a text message containing exercise photos.

AC Health, PT Everywhere, and Keet/Limber include HIPAA compliant messaging natively. For the rest, you’ll need to add a separate secure messaging solution, which adds $10 to $30/month per user and another login for your staff to manage.

When calculating your true cost per therapist, add whatever you’re currently spending (or should be spending) on HIPAA compliant communication. For many practices, this makes “cheap” HEP platforms that lack messaging considerably more expensive once you account for compliance.

What Switching Platforms Actually Costs

Vendor lock in is a real concern that rarely shows up in pricing comparisons. Switching HEP platforms mid year can cost more in time and disruption than most clinics expect.

The direct costs are easy to quantify: overlapping subscriptions during the transition (usually 1 to 2 months), potential early termination fees on annual contracts, and any setup fees for the new platform. But the indirect costs are larger.

Rebuilding exercise libraries. If you’ve spent months recording custom videos or curating exercise programs, those assets usually don’t transfer. Library based platforms (MedBridge, Physitrack, HEP2Go) don’t have custom content to migrate, but clinics using AC Health’s custom video approach will want to confirm export options before switching away.

Re enrolling patients. Active patients need new app downloads, new logins, and often a fresh orientation to the new interface. Practitioners on Reddit report losing 15 to 30% of patient engagement during platform transitions simply because patients don’t bother setting up the new app.

Staff retraining. Every platform has its own workflow quirks. Budget 2 to 4 hours of training per therapist, plus the productivity dip during the first few weeks.

The practical takeaway: invest the time upfront to test platforms thoroughly before committing. Start with free tiers or trials. AC Health’s permanent free plan (5 patients) and HEP2Go’s free tier let you build real workflows, not just watch a demo. Physitrack and Exercise Pro Live offer 14 day and 2 week trials respectively.

Request a demo from AC Health if you want a guided walkthrough before deciding.

How RTM Revenue Changes the Math Entirely

RTM (Remote Therapeutic Monitoring) has fundamentally changed how clinics should evaluate HEP software pricing. Before RTM codes existed, HEP software was a pure cost center. Now it can be a revenue generator.

The four relevant CPT codes for 2026 are 98975 (initial device setup), 98977 (device supply, monthly), 98980 (first 20 minutes of clinician review), and 98981 (each additional 20 minutes). Combined, these codes reimburse approximately $77 to $116 per patient per month under Medicare, with commercial payers often paying more.

Here’s where platform choice directly impacts revenue:

No RTM capability: HEP2Go and (currently) Physitrack cannot bill RTM at all. Every patient you manage on these platforms represents missed revenue if they would otherwise qualify.

RTM with per episode surcharges: MedBridge charges $10 per RTM episode. With 20 qualifying patients, that’s $200/month on top of your subscription. Over a year, you’d pay $2,400 in surcharges alone.

RTM included at no extra cost: AC Health and Exercise Pro Live include RTM support in their subscription price with no per episode fees. The full reimbursement goes to the practice.

For a deeper walkthrough of the RTM billing workflow, including how to identify qualifying patients and generate compliant documentation, AC Health publishes a step by step implementation guide.

A solo therapist with a moderate caseload of 15 to 25 RTM eligible patients could generate $1,350 to $2,900 per month in additional revenue. Against that backdrop, the difference between a $7/month and $45/month HEP platform becomes irrelevant. What matters is whether the platform supports RTM and how much it takes off the top.

Free vs. Paid HEP Software: When to Upgrade

Free HEP tools work in a narrow set of circumstances: you have fewer than 5 active patients, you’re a student building clinical skills, or you’re doing pro bono work and just need basic printable handouts.

Upgrade when any of these apply:

• You want to bill RTM codes (free tools don’t support this, and you’re leaving real money on the table)
• You need HIPAA compliant messaging to keep PHI off personal text messages and email
• You want adherence tracking to know whether patients are actually doing their exercises
• You need custom video HEPs rather than generic library illustrations

The adherence argument alone is compelling. A 2022 systematic review found that digital rehabilitation programs produce 65 to 85% adherence rates compared to 40 to 60% with conventional paper based programs. Separately, WebPT data suggests only 35% of physical therapy patients fully adhere to their plans of care. Better tools produce better compliance, and better compliance produces better outcomes.

For practical strategies on driving adherence, see these tips to increase patient engagement.

Evaluating HEP Software Beyond Price: A Decision Framework

Price per therapist is the most searchable metric, but it’s not the only one that matters. After reviewing hundreds of practitioner discussions across Reddit, LinkedIn, and Capterra, a clear pattern emerges: clinics that choose based solely on monthly cost frequently switch platforms within 18 months.

Here’s a framework for making a decision that sticks:

1. Match the pricing model to your practice structure. Per patient count pricing favors multi therapist clinics. Per provider pricing works for solo therapists with large caseloads. Annual billing suits established practices with predictable revenue.

2. Prioritize the features that generate revenue. RTM automation isn’t a nice to have. It’s potentially worth $10,000 to $30,000 per year per therapist. Any platform that charges per episode surcharges or lacks RTM entirely should be evaluated against that lost revenue.

3. Assess the patient experience. Patients who find the app confusing or impersonal won’t use it. Custom video HEPs produce higher engagement than generic library content because patients see their own therapist demonstrating their specific exercises. One occupational therapist shared on a YouTube channel that switching from library based to custom video HEPs doubled her patients’ self reported exercise completion rates within the first month.

4. Factor in your communication needs. If your therapists currently text patients about exercises, form checks, or plan changes, you need HIPAA compliant messaging built into the HEP platform. Learn how patient portals improve communication in a rehab setting.

5. Consider post discharge value. Platforms with features like AC Health’s Knowledge Tracks let you maintain patient relationships after discharge through subscription or one time educational content. This creates recurring revenue and keeps patients connected to your practice.

FAQ

What is HEP software?

HEP software (home exercise program software) lets therapists create, assign, and track exercise programs that patients perform outside the clinic. Modern platforms include video demonstrations, in app messaging, adherence tracking, and remote therapeutic monitoring capabilities. They replace printed handouts and generic exercise sheets with interactive, personalized programs accessible on patients’ phones.

How much does HEP software cost per therapist?

HEP software pricing per therapist ranges from $0 to $125+ per month. Dedicated HEP platforms like AC Health ($0 to $45/month), HEP2Go ($0 to $7/month), and Physitrack (~$22/month) are the most affordable. All in one EMR platforms with HEP features, like WebPT ($99+/month) and PT Everywhere (~$125/month), cost significantly more. Pricing models vary between per provider, per patient count, and annual seat licensing.

Can you bill RTM with free HEP tools?

No. Free HEP tools like HEP2Go’s basic plan and AC Health’s free tier (limited to 5 patients) do not include RTM automation or the tracking infrastructure needed to bill CPT codes 98975, 98977, 98980, and 98981. To bill RTM, you need a platform that tracks patient engagement data, generates compliant reports, and documents the monitoring interactions required by CMS. Under 2026 Medicare rules, unbilled RTM work represents roughly $77 to $116 per patient per month in missed revenue.

Is per patient or per provider pricing better?

It depends on your practice structure. Per patient count pricing (like AC Health’s model) benefits clinics with multiple therapists sharing a patient caseload, because you pay based on total active patients rather than the number of providers. Per provider pricing (like Physitrack or WebPT) benefits solo practitioners with large caseloads, since adding patients doesn’t increase cost. For a 3 therapist clinic with 60 patients, per patient pricing is typically far cheaper.

What hidden costs should I watch for in HEP software?

Common hidden costs include setup fees ($500 to $2,000 at some vendors), training charges ($150 to $300/hour), per episode surcharges for RTM (MedBridge charges $10/episode), telehealth module fees, advanced billing add ons, and annual contracts requiring full upfront payment. Always calculate the total annual cost including all add ons before committing.

Do all in one EMR platforms have good HEP features?

Generally, no. Practitioners consistently report that HEP functionality in all in one EMR platforms like PT Everywhere and WebPT feels like an afterthought. User reviews on Capterra and TrustRadius describe exercise prescription interfaces that are “not user friendly” and HEP libraries that need expansion. Many clinics end up paying for both an EMR and a separate dedicated HEP tool.

How many RTM patients does it take for HEP software to pay for itself?

On most platforms, just 1 to 2 RTM enrolled patients per month cover the entire software cost. At a blended average of ~$90/patient/month in RTM reimbursement, a $45/month AC Health Unlimited plan pays for itself with a single RTM patient. Even MedBridge, with its $10/episode surcharge on top of subscription fees, reaches break even with 2 RTM patients.

How do I avoid losing patients when switching HEP platforms?

Start by running both platforms in parallel for 2 to 4 weeks. Enroll new patients on the new platform while keeping existing patients on the old one until their current episode of care ends. Send patients a clear, simple message explaining the switch and why it benefits them. Expect some drop off during transitions, which is why testing on a free tier first reduces risk.

Should I choose HEP software that integrates with my EMR?

Integration is convenient but not essential. Most HEP platforms operate as standalone tools alongside your EMR. The exception is if you’re already on WebPT or PT Everywhere, where HEP is built in (though quality varies). For practices using other EMRs, a dedicated HEP platform like AC Health or Exercise Pro Live paired with your existing EMR typically produces a better exercise prescription workflow than a mediocre built in module.

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Choosing HEP software comes down to what you actually need and what you’re willing to leave on the table. For most small to mid sized practices, a dedicated HEP platform with RTM automation offers the best combination of low cost and high revenue return.

Compare AC Health’s plans or request a demo to see how the pricing works for your specific practice size and patient volume.

{ “@context”: “https://schema.org”, “@type”: “FAQPage”, “@id”: “#faq”, “mainEntity”: [ { “@type”: “Question”, “@id”: “#faq-question-1”, “name”: “What is HEP software?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “HEP software (home exercise program software) lets therapists create, assign, and track exercise programs that patients perform outside the clinic. Modern platforms include video demonstrations, in-app messaging, adherence tracking, and remote therapeutic monitoring capabilities. They replace printed handouts and generic exercise sheets with interactive, personalized programs accessible on patients’ phones.” } }, { “@type”: “Question”, “@id”: “#faq-question-2”, “name”: “How much does HEP software cost per therapist?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “HEP software pricing per therapist ranges from $0 to $125+ per month. Dedicated HEP platforms like AC Health ($0–$45/month), HEP2Go ($0–$7/month), and Physitrack (~$22/month) are the most affordable. All-in-one EMR platforms with HEP features, like WebPT ($99+/month) and PT Everywhere (~$125/month), cost significantly more. Pricing models vary between per-provider, per-patient-count, and annual seat licensing.” } }, { “@type”: “Question”, “@id”: “#faq-question-3”, “name”: “Can you bill RTM with free HEP tools?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “No. Free HEP tools like HEP2Go’s basic plan and AC Health’s free tier (limited to 5 patients) do not include RTM automation or the tracking infrastructure needed to bill CPT codes 98975, 98977, 98980, and 98981. To bill RTM, you need a platform that tracks patient engagement data, generates compliant reports, and documents the monitoring interactions required by CMS. Under 2026 Medicare rules, unbilled RTM work represents roughly $77 to $116 per patient per month in missed revenue.” } }, { “@type”: “Question”, “@id”: “#faq-question-4”, “name”: “Is per-patient or per-provider pricing better?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “It depends on your practice structure. Per-patient-count pricing (like AC Health’s model) benefits clinics with multiple therapists sharing a patient caseload, because you pay based on total active patients rather than the number of providers. Per-provider pricing (like Physitrack or WebPT) benefits solo practitioners with large caseloads, since adding patients doesn’t increase cost. For a 3-therapist clinic with 60 patients, per-patient pricing is typically far cheaper.” } }, { “@type”: “Question”, “@id”: “#faq-question-5”, “name”: “What hidden costs should I watch for in HEP software?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Common hidden costs include setup fees ($500–$2,000 at some vendors), training charges ($150–$300/hour), per-episode surcharges for RTM (MedBridge charges $10/episode), telehealth module fees, advanced billing add-ons, and annual contracts requiring full upfront payment. Always calculate the total annual cost including all add-ons before committing.” } }, { “@type”: “Question”, “@id”: “#faq-question-6”, “name”: “Do all-in-one EMR platforms have good HEP features?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Generally, no. Practitioners consistently report that HEP functionality in all-in-one EMR platforms like PT Everywhere and WebPT feels like an afterthought. User reviews on Capterra and TrustRadius describe exercise prescription interfaces that are \”not user friendly\” and HEP libraries that need expansion. Many clinics end up paying for both an EMR and a separate dedicated HEP tool.” } }, { “@type”: “Question”, “@id”: “#faq-question-7”, “name”: “How many RTM patients does it take for HEP software to pay for itself?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “On most platforms, just 1 to 2 RTM-enrolled patients per month cover the entire software cost. At a blended average of ~$90/patient/month in RTM reimbursement, a $45/month AC Health Unlimited plan pays for itself with a single RTM patient. Even MedBridge, with its $10/episode surcharge on top of subscription fees, reaches break-even with 2 RTM patients. — Choosing HEP software comes down to what you actually need and what you’re willing to leave on the table. For most small to mid-sized practices, a dedicated HEP platform with RTM automation offers the best combination of low cost and high revenue return. [Compare AC Health’s plans](https://ac-health.com/ac-health-pricing/) or [request a demo](https://ac-health.com/contact-us/) to see how the pricing works for your specific practice size and patient volume.” } } ] }