AC-Health vs Physitrack: Which HEP Platform Is Right for Your Therapy Practice?

Introduction

When it comes to delivering home exercise programs (HEPs) that patients actually follow, the platform you choose matters more than ever. Physitrack is one of the most widely recognized names in the HEP space—but recognition alone doesn’t mean it’s the right fit for every therapist or clinic.

AC-Health is a modern, patient-engagement-first HEP platform built specifically to empower therapists with custom video demonstrations, HIPAA-compliant communication, white-label branding, and built-in Remote Therapeutic Monitoring (RTM). And it’s free for life for up to 5 patients.

This guide compares both platforms head-to-head so you can make the most informed decision for your practice.

Feature by Feature Comparison:

At-a-Glance Comparison Table

Custom Video Demonstration:

One of AC-Health’s most powerful differentiators is the ability for therapists to record and upload their own exercise demonstration videos. This means patients see their actual therapist performing each movement – dramatically increasing trust, clarity, and adherence.

Physitrack allows clinicians to upload custom exercises via the iOS app, but the experience is more limited. AC-Health makes custom video creation a core feature, not an afterthought.

White-Label Branding AC-Health offers true white-label branding, allowing clinics to present the platform under their own name and logo. Patients interact with your brand and not a third-party app. This is critical for practices that want to build patient loyalty and differentiate themselves in a crowded market.

Physitrack does allow logo uploads, but a fully branded, white-label patient app is not available. With AC-Health, your branded app becomes a professional extension of your clinic.

Remote Therapeutic Monitoring (RTM):

AC-Health supports RTM billing with automatic reporting for CPT codes 98975, 98977, 98980, and 98981. This allows therapists to earn reimbursement for the time spent monitoring and communicating with patients between sessions – turning what used to be unpaid time into a billable service.

Physitrack has announced RTM features but access is limited. For therapists looking to bill RTM today, AC-Health is the more complete solution.

Pricing: Free vs Premium

AC-Health offers a free-for-life plan that includes up to 5 active patients -perfect for solo practitioners, cash-pay therapists, or anyone who wants to test the platform with zero financial risk. Paid plans scale affordably as your caseload grows.

Physitrack has no free plan. Their pricing is subscription-based and can be costly for independent therapists. For small practices or therapists just getting started with digital HEPs, AC-Health’s free tier is a significant advantage.

HIPAA Compliance: A Non-Negotiable

In today’s regulatory environment, HIPAA compliance isn’t optional – it’s foundational. AC-Health was built from the ground up with HIPAA-compliant patient communication baked into every layer of the platform. Every message, every shared program, and every piece of patient data is protected.

Physitrack offers secure and encrypted video calling and messaging, but therapists have reported gaps in how patient data is stored and whether all communication channels meet full HIPAA standards for US-based practices. If your practice operates under US healthcare law, AC-Health’s full HIPAA compliance provides greater peace of mind.

Patient Engagement: The Core of Better Outcomes

Both platforms track adherence and allow patient feedback, but AC-Health takes patient engagement further with direct HIPAA-compliant messaging, custom therapist videos that feel personal, and a branded experience patients associate with you – not a generic app. Studies consistently show that personalization and easy communication are the two strongest drivers of HEP compliance.

Who Should Choose AC-Health?

• Independent therapists who want a free, professional HEP platform

• Clinics that want white-label branding and a patient-facing experience that reflects their brand

• Therapists who want to record and share their own exercise demonstration videos

• Practices looking to bill RTM and generate new reimbursement revenue

• Any provider who requires full HIPAA compliance for all patient communications

Who Should Choose Physitrack?

• Large healthcare systems already integrated with Physitrack’s enterprise solutions

• Practices prioritizing a large pre-built exercise library over customization

• Teams needing built-in telehealth/video calling within their HEP platform

Frequently Asked Questions

Is AC-Health really free?

Yes. AC-Health offers a free-for-life plan for up to 5 active patients, with no credit card required. Paid plans are available as your practice grows.

Does Physitrack support RTM billing?

Physitrack has announced RTM features, but they are still rolling out. AC-Health has full RTM support with automatic reporting for all relevant CPT codes today.

Can I use my own videos with AC-Health?

Absolutely. AC-Health allows therapists to record and upload custom exercise demonstration videos, so patients see their actual therapist in every HEP.

Does AC-Health offer white-label branding?

Yes. AC-Health offers a fully white-label branded app so your patients engage with your clinic brand, not a third-party platform.